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• Do you offer theme install or customization?
• Do I need the Genesis framework to run your themes?
• On which platforms can I use your themes?
• What is your refund policy?
• What is your support policy?
• Can I change colors and fonts with your themes?
• How do licensing and subscriptions work?
• I can’t checkout at empressthemes.com
• Are your themes mobile responsive?
• VIEW ALL PRE-PURCHASE HELP ARTICLES

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• Do you offer theme install or customization?
• How do I begin theme install and customization?
• How to install a theme .zip file
• I downloaded my theme files but there’s no .zip file here.

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• I downloaded my theme files but there’s no .zip file here.
• Installing my theme results in an error, or didn’t work at all.

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• Changes I make in the Customizer aren’t publishing to live site.
• Pearl & Hayes Theme: Colors are not appearing on live site.

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• My mobile site isn’t updating to reflect changes I’ve made.
• My Link in Profile latest post isn’t updating/refreshing

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Getting started with theme customization? We recommend heading to Appearance > Customize and working your way down the Customizer from top to bottom. Each tab will explain the various controls and help you get setup! You can also use the articles below, which are great places to start with theme customization. Be sure to read our Theme Documentation PDF, included with your purchase receipt.

• How to use our theme Help Desk articles
• How to install a theme
• Add a logo (Hayes & Pearl)
• Add a logo (All other themes)
• Build menus for your theme
• Add social media icons
• Customize the Home Page blog feed (Hayes & Pearl)
• Customize the Home Page blog feed (All other themes)
• Add widgets to your theme
• VIEW ALL THEME HELP ARTICLES

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Because our themes are extremely flexible and can be set up a number of ways, we don’t implement a default layout upon theme install. We also do not package our themes with sample content. Instead, if you wish for your site to look exactly like one of the demos you saw in our shop, use our Demo Guides to follow recommended settings to get the same look!

• View all theme demo guides
• How to use demo guides
• Demo setup minimum requirements
• Creating sample content for quick set up (new bloggers)

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Use the links below to reference some of our favorite resources for theme customizations! Don’t forget to work your way through the Customizer from the top tabs on downward to customize every single aspect of your theme.

• How do I make my site look like one of the demos I saw in your shop?
• Customizing fonts in a WordPress theme
• Browse all free custom Code Hacks
• You may also use the form below to request a Code Hack.

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• How large should I size featured images on my blog?
• Re-cropping existing images to fit theme.
• I installed my theme and the images are all the wrong size or too small.
• After install, my published images disappeared from Home Page and category archives.
• I’m a new blogger. How do I get images to appear in my blog feed?
• How to assign a featured image to a single post.
• Regenerating a featured image on a single post
• Pearl & Hayes theme users: Featured Images not correct size on Home Page.
• Regenerating thumbnails is taking a really long time.

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• How do I build MailChimp form code for a Subscription widget?
• How do I build MailChimp form code and implement into the Newsletter Pop Up plugin?
• Set up the Subscription widget in an EmPress theme
• I’ve used Unstyled MailChimp form code, but it’s not working.

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• How do access/login to my account?
• How do I manage, renew, or cancel my product subscriptions?
• Where can I view/download past purchases?
• I’m trying to update my product but getting an error that the license is invalid.
• I downloaded my theme file but there’s no .zip file here.
• I lost my password.

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Please note, per our support policy, we cannot assist with general support related to the WordPress platform. However, our Help Desk includes guidance about the basics! Check out these popular articles:

• Getting Started on WordPress
• Installing the WordPress platform
• How to create categories in WordPress
• How to create a new page
• How to create a new blog post
• How to assign a featured image to a post
• VIEW ALL WORDPRESS HELP ARTICLES
• Check out WP Beginner, a great resource for all things WP!

We’re happy to assist! Please scroll down and use the form below to request your exchange or refund. Select Product refund or exchange from the reason code dropdown menu.

Don’t forget: Refunds and exchanges are granted when requested within 14 days from the date of purchase. Additionally, theme exchanges may only be provided for themes of equal value. If you would like to exchange to a theme with a different price, you can request a refund instead.

View our refund and exchange policy