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Please use the Quick Help Guide below to search for your question in our FAQ or Help Desk.
Can’t find an answer? Send us a note using the Support Ticket form below.

Quick Help Guide

Use the dropdown or search bar below,
and we’ll guide you to our most commonly asked questions (and answers!).

Submit a Support Ticket

Couldn’t find what you need? No worries.
Submit a support ticket below, and we’ll reply within 2-3 business days (if not sooner!)

Before you submit…

Please review our documentation. Check your purchase receipt for your PDF documentation, and search our FAQ and online documentation in the Quick Help Guide above.
We offer email-based support only. We do not offer phone, live chat, or social media support.
Our support covers EmPress product installation, setup, and troubleshooting only. We cannot provide support for general WordPress questions, third-party plugins, or custom changes/modifications made by you or a third-party developer.
Product support requires an active license key. We only offer support for the end user who holds the active license key.

View our support policy

Submit a support ticket

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(*For existing customers, please use the email address used to make your purchase and create your account with EmPress.)

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After submitting your ticket, you will be redirected to a confirmation page with confetti, and you’ll also receive a confirmation email.

If you do not see both confirmations, your ticket did not go through. Please make sure you have filled out all required fields.

We always respond within 3 business days, if not sooner. If you receive a confirmation email, but do not receive a follow up response, please check your spam folder.

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When to expect a response

Quick Help Guide

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Submit a Support Ticket

Before you submit…

Submit a support ticket

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