Help is on the way!
We’ve received your request and will reply soon.
In the meantime, here are a few things to know:
When to expect a response
We respond to all support requests Monday through Friday, and respond within 2-3 business days (though often much sooner!). If 3 business days have passed and you haven’t heard anything, be sure to check your email spam folder.
Issues with your site?
If you didn’t send us a link to view your issue in your support ticket, please reply to the “Support Ticket Received” email with your link.
Think of another question?
No need to submit another ticket! Simply reply to your “Support Ticket Received” email, and it’ll be automatically added to your ticket.
Resolved your issue?
That’s great! Please reply to your “Support Ticket Received” email and let us know so we can close your ticket. We appreciate it!
View Our Help Desk
Our Help Desk is full of resources to help you get the most out of your purchase from EmPress. Many customer inquiries are already answered there!
