- General Theme Troubleshooting
- I didn’t receive .zip files with my purchase. How do I install?If you downloaded your themes and plugins using the Safari browser, it automatically unzips the files for you. There are…Continue Reading
- Why does my featured image duplicate when I click into a post?The Featured Image box lives on the right side of your post editor. Featured images allow you to control which…Continue Reading
- None of my posts have featured images. What should I do?Sometimes, customers will begin using our themes and have previously not been assigning Featured Images in their posts. All of…Continue Reading
- I installed my theme and the images are all the wrong size or too small. What do I do?This is likely to happen if you do not regenerate thumbnails for images on your blog. Here's the issue: with…Continue Reading
- My old site is still appearing on mobile.Here are a few things that might be the culprit. If you were previously using a plugin to create a…Continue Reading
- A feature of my theme looks good on desktop, but weird on a mobile device. What do I do?Hm, it could be a fix we need to implement. Despite testing our themes extensively, the reality is that some…Continue Reading
- I see elements from my old theme on my new theme. What should I do?If you have activated your new <em>press theme, it should be the only theme appearing on your site. With this…Continue Reading
- Will my old plugins work with my new theme?The answer is “it depends.” Some plugins that can be used with any WordPress install (like ours!) will likely still…Continue Reading
- How do I open my social media links in a new window?All <em>press themes are designed to have social media links from the Additional Menu Options area open in a new…Continue Reading
- My social media and/or share icons show boxes instead of (or next to) the icons. How can I fix this?In February of 2019, we updated all of our themes and the Grid plugin to the latest version of FontAwesome,…Continue Reading
- Will my new theme interfere with my old theme/Genesis theme?No. Once you install and activate your <em>press theme, your Genesis theme or other pre-made theme won't interfere. You can…Continue Reading
- I’m getting a “Sorry, you are not allowed to access this page.” error.If this error appears and you cannot click back into your Dashboard, go back to yourblogname.com/wp-admin, which will reload your…Continue Reading
- Where can I implement ad code on my theme?With the assistance of a developer (or, quite honestly, well written instructions from your ad network), all of our themes…Continue Reading
- My rewardStyle widgets won’t display and are only showing the shortcodes.There is a known bug in the rewardStyle WordPress widget in which when the widget is updated, it will sometimes…Continue Reading
- Why do comments show on some posts and not others?WordPress has a setting that will automatically close comments on posts older than a certain number of days. If your…Continue Reading
- I didn’t receive .zip files with my purchase. How do I install?
