Our Policies
Find information on our refund, licensing subscriptions, support, and product use policies below.
Refunds & Exchanges
We want you to love blogging with EmPress. We’re proud to offer our customers a 14-day money back guarantee on their purchases.
If you don’t love your theme or plugin, simply submit a support ticket to request a refund. We’ll gladly refund you through your original method of payment.
After 14 days have passed, we’re unable to offer refunds. Please be sure to try out your products soon after purchase to ensure they’re the perfect fit.
If you request and receive a refund on your purchase, you’re free to continue using the product, but would no longer be eligible for product updates or email support.
While extremely rare, we reserve the right to refuse refunds or exchanges to customers who abuse our policies.
Subscriptions
All theme and plugin purchases include a year’s worth of updates and unlimited email support.
After a year, your purchases auto-renew at a 20% discount, allowing you to continue receiving new product updates and support.
If you’d prefer, simply cancel your subscription and continue using the current version of your product(s) for as long as you’d like. You can learn more about how our theme and plugin auto-renewals work here.
You may opt to cancel auto-renew at any time, and your existing license will be valid one year from the date of purchase or paid renewal.
Product Support
We offer PDF Documentation and email-based support only, for out-of-the-box design and functionality for products and services for sale in our shop, and for customers blogging on a self-hosted WordPress.org site. A valid product license is required to receive support.
End User Support Only
We only offer support for the individual/web entity who holds the active license key for products purchased. License keys should be held by the end user only, and not by parties assisting with product setup or customization.
General WordPress Questions
We are unable to offer support for general questions related to the WordPress platform (including its features and functionality), web hosting/domains, general digital marketing, or general digital content creation advice.
Custom Changes & Third Party Products/Services
We reserve the right to refuse support for custom changes or modifications made to our theme and/or plugin files by you or a third-party developer.
For questions or support requests related to third-party products or services, we are unable to provide support. Please contact the vendor or service provider you’re inquiring about for additional help.
Product Usage
License keys
All product purchases come with a license key, which may be activated on one live site that you own. License keys are non-transferrable; in other words, you cannot share them with your friends or add them to more than one website. A valid license key is required for updates and support.
Theme and plugin credits
For many products, a small credit appears at the bottom of the page or product footer. The credit may appear with either the logo <em>, or with the text “Theme by EmPress.” This credit should not be removed. Removal of this credit will void our obligation to assist with any support requests.
Designers and Developers: if you are using one of our themes on behalf of a client, you may list your own credit alongside ours.
Get in Touch
Please review our terms of use and privacy policy for our full policies. Still have questions? We’d love to hear from you! Submit a support ticket here.