Refunds, Support & Use Policies
We offer a no risk, 14-day money back guarantee!
If you purchase a theme, plugin, or graphic design product from EmPress and don't absolutely love it,
simply email us within 14 days of your purchase for a full refund.
Our products are a labor of love, and we sincerely hope you love them as much as we do! But if you don't, there's no need to worry. We're happy to offer our customers a 14-day money back guarantee on their purchases or plugin renewals! Simply email us at email@example.com to request a refund, and we'll gladly refund you through your original method of payment. No questions asked! After 14 days have passed, we're unfortunately unable to offer a refund, so be sure to try out your products soon after purchase to ensure they're the perfect fit!
Our products are exclusively for bloggers looking to blog on self-hosted WordPress.org sites. You may wish to read up on what is required to run our themes before purchase, just to be sure it's the right fit. Or, feel free to email us at firstname.lastname@example.org with any questions if you need additional help! We are always happy to help walk you through each theme's features and find the best fit for you!
All theme and plugin purchases include a year’s worth of updates and unlimited email support. After a year, your purchases auto-renew at a 20% discount, allowing you to continue receiving new product updates and support.
If you’d prefer, simply cancel your subscription and continue using the current version of your product(s) for as long as you’d like. You can learn more about how our theme and plugin auto-renewals work here.
Note that you may cancel auto-renew at any time, and your existing license will be valid one year from the date of purchase or paid renewal.
Customers may request a refund on any part of their purchase within 14-days of the original purchase date. Additionally, you may also request a refund on your product renewal within 14-days from the date of auto-renewal.
If you request a refund on your purchase within 14-days of your purchase date or renewal, you’re free to continue using the product, but would no longer be eligible for product updates or email support for it. Note that after 14 days, we are unable to offer refund requests.
We offer PDF Documentation and email-based support only, for the out-of-the-box design and functionality for products and services for sale in our shop, and for customers blogging on a self-hosted WordPress.org site. A valid product license is required to receive support. At this time, we do not offer phone, live chat, or social media support.
Support for Custom Changes & Third Party Products/Services
We reserve the right to refuse support for custom changes or modifications made to our theme and/or plugin files by you or a third-party developer.
For questions or support requests related to third-party products or services, we are unfortunately unable to provide support. Please contact the vendor or service provider you're inquiring about for additional help.
Code Hacks Support
In some instances, we may provide limited product customization support for our products through our Code Hacks service via email, as requested by the customer. Please note that due to time and code constraints, not all customization requests can be honored, and custom code is provided solely at our discretion. We reserve the right to refuse any customization request for any order, person, or entity, for any reason.
Use of our themes & plugins
All product purchases come with a license key, which may be activated on one live site that you own. License keys are non-transferrable; in other words, please don't share with your friends (though we'd love for you to share where they can purchase their own!). A valid license key is required for updates and support.
Theme and plugin credits
We ask that you not remove the <em>press credit at the bottom of your product footer. Designers and Developers: if you are using one of our themes on behalf of a client, you may list your own credit alongside ours.
You may use our General WordPress plugins on any self-hosted WordPress.org site.