Refunds, Support & Use Policies
We offer a no risk, 14-day money back guarantee!
If you purchase a theme or plugin from EmPress and don't absolutely love it,
simply submit a support ticket within 14 days of your purchase for a full refund.
Our products are a labor of love, and we sincerely hope you love them as much as we do! But if you don't, there's no need to worry. We're happy to offer our customers a 14-day money back guarantee on their purchases or plugin renewals! Simply submit a support ticket here to request a refund, and we'll gladly refund you through your original method of payment. After 14 days have passed, we're unfortunately unable to offer a refund, so be sure to try out your products soon after purchase to ensure they're the perfect fit!
Our products are exclusively for bloggers looking to blog on self-hosted WordPress.org sites. You may wish to read up on what is required to run our themes before purchase, and check out our pre-purchase FAQs, just to be sure we're the right fit. Or, feel free to contact us with any questions if you need additional assistance! We are always happy to help walk you through each theme's features and find the best fit for you!
All theme and plugin purchases include a year’s worth of updates and unlimited email support. After a year, your purchases auto-renew at a 20% discount, allowing you to continue receiving new product updates and support.
If you’d prefer, simply cancel your subscription and continue using the current version of your product(s) for as long as you’d like. You can learn more about how our theme and plugin auto-renewals work here.
You may opt to cancel auto-renew at any time, and your existing license will be valid one year from the date of purchase or paid renewal.
Refunds & Exchanges
Customers may request a refund on any part of their purchase within 14 days of the original purchase date. You may also request a refund on a product renewal within 14 days from the date of auto-renewal.
If you request and receive a refund on your purchase, you’re free to continue using the product, but would no longer be eligible for product updates or email support.
We are also happy to honor theme exchange requests for equally priced themes, if requested within 14 days of your original theme purchase date.
After 14 days, we are unable to offer refund or exchange requests.
Product Support Policies
We offer PDF Documentation and email-based support only, for out-of-the-box design and functionality for products and services for sale in our shop, and for customers blogging on a self-hosted WordPress.org site. A valid product license is required to receive support. At this time, we do not offer phone, live chat, or social media support. Additionally:
End User Support Only
We only offer support for the individual/web entity who holds the active license key for products purchased. License keys should be held by the end user only, and not by parties assisting with product setup or customization.
General WordPress Questions/Education
We are unable to offer support for general questions related to the WordPress platform (including its features and functionality), web hosting/domains, general digital marketing, or general digital content creation advice.
Support for Custom Changes & Third Party Products/Services
We reserve the right to refuse support for custom changes or modifications made to our theme and/or plugin files by you or a third-party developer.
For questions or support requests related to third-party products or services, we are unable to provide support. Please contact the vendor or service provider you're inquiring about for additional help.
Code Hacks Support
In some instances, we may provide limited product customization support for our products through our Code Hacks service via email. Please note that due to time and code constraints, not all customization requests can be honored, and any custom code is provided solely at our discretion. We reserve the right to refuse any customization request for any order, person, or entity, for any reason.
Use policies for our themes & plugins
All product purchases come with a license key, which may be activated on one live site that you own. License keys are non-transferrable; in other words, you cannot share them with your friends or add them to more than one website. A valid license key is required for updates and support.
Theme and plugin credits
For many products, a small credit appears at the bottom of the page or product footer. The credit may appear with either the logo <em>, or with the text "Theme by EmPress." This credit should not be removed. Removal of this credit will void our obligation to assist with any support requests.
Designers and Developers: if you are using one of our themes on behalf of a client, you may list your own credit alongside ours.
You may use our General WordPress plugins on any self-hosted WordPress.org site.