Refunds, Support & Use Policies
We offer a no risk, 14-day money back guarantee!
If you purchase a theme or plugin from EmPress and don't absolutely love it,
simply submit a support ticket within 14 days of your purchase for a full refund.
We're proud to offer our customers a 14-day money back guarantee on their purchases! If you don't love your theme or plugin, simply submit a support ticket to request a refund. We'll gladly refund you through your original method of payment. After 14 days have passed, we're unable to offer refunds, so be sure to try out your products soon after purchase to ensure they're the perfect fit. Learn more.
Our products run on self-hosted WordPress.org sites. Be sure to read up on what is required to run our themes and plugins, and check out our pre-purchase FAQs, to be sure we're the right fit for your blog. You can also contact us with any questions if you need additional assistance! We are happy to walk you through each theme's features and find the best option for you.
All products include a year of email support, and access to the latest version of your purchases. After a year, your products auto-renew at a 20% discount, giving you continued access to support and the latest version of your products.
If you’d prefer, simply cancel your subscription and continue using the last downloaded version of your product(s) for as long as you’d like. You can learn more about how our theme and plugin auto-renewals work here.
You may opt to cancel auto-renew at any time, and your existing license will be valid one year from the date of purchase or paid renewal.
Refunds & Exchanges
Customers may request a refund on any part of their purchase within 14 days of the original purchase date. You may also request a refund on a product license renewal within 14 days from the date of auto-renewal.
If you request and receive a refund on your purchase, you’re free to continue using the product, but would no longer be eligible for product updates or email support.
Effective August 1, 2022, we are no longer able to process exchange requests due to a change in our ecommerce system. If you would like to switch themes, please request a refund within 14 days of your original purchase and make a new purchase of your chosen theme.
After 14 days, we are unable to offer refunds. While extremely rare, we reserve the right to refuse refunds to customers who abuse our policies.
Product Support Policies
We offer PDF Documentation and email-based support only, for out-of-the-box design and functionality for products and services for sale in our shop, and for customers blogging on a self-hosted WordPress.org site. A valid product license is required to receive support. At this time, we do not offer phone, live chat, or social media support. Additionally:
End User Support Only
We only offer support for the individual/web entity who holds the active license key for products purchased. License keys should be held by the end user only, and not by parties assisting with product setup or customization.
General WordPress Questions/Education
We are unable to offer support for general questions related to the WordPress platform (including its features and functionality), web hosting/domains, general digital marketing, or general digital content creation advice.
Support for Custom Changes & Third Party Products/Services
We reserve the right to refuse support for custom changes or modifications made to our theme and/or plugin files by you or a third-party developer.
For questions or support requests related to third-party products or services, we are unable to provide support. Please contact the vendor or service provider you're inquiring about for additional help.
Code Hacks Support
In some instances, we may provide limited product customization support for our products through our Code Hacks service via email. Due to time and code constraints, not all customization requests can be honored, and any custom code is provided solely at our discretion. We reserve the right to refuse any customization request for any order, person, or entity, for any reason.
Use policies for our themes & plugins
All product purchases include a license key, which may be activated on one live site that you own. License keys are non-transferrable; in other words, you cannot share them with your friends or add them to more than one website. A valid license key is required for email support and access to product updates.
Theme and plugin credits
For many products, a small credit appears at the bottom of the page or product footer. The credit may appear with either the logo <em>, or with the text "Theme by EmPress." This credit should not be removed. Removal of this credit will void our obligation to assist with any support requests.
Designers and Developers: if you are using one of our themes on behalf of a client, you may list your own credit alongside ours.
You may use our General WordPress plugins on any self-hosted WordPress.org site.